Last Updated: September 2026
These Terms of Service and Use Agreement (“Terms”) govern your access to and use of Rad Recruiter, an AI-powered hiring automation platform provided by Rad Recruiter (“Rad Recruiter,” “we,” “us,” or “our”).
By creating an account, purchasing a subscription, accessing the platform, or using any Rad Recruiter services, you agree to these Terms. If you are using Rad Recruiter on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, you may not access or use Rad Recruiter.
“Rad Recruiter” refers to the software platform, website, AI-powered hiring automation tools, integrations, communication features, scheduling functionality, and related services provided by Rad Recruiter.
The “Platform” is the Rad Recruiter software environment that helps hospitality organizations automate portions of their recruiting workflow, including application screening, candidate qualification, applicant communication, follow-up questions, and interview scheduling.
“Customer” means the individual or organization that creates an account, purchases a subscription, or otherwise receives authorization to use the Platform.
“Candidate” means an individual whose application, resume, contact information, screening responses, interview information, or other recruiting information is processed through the Platform.
The “Services” include the Rad Recruiter Platform and any related features, integrations, support, implementation assistance, communications, and other services made available by Rad Recruiter.
Rad Recruiter is a business-to-business software service designed primarily for hospitality organizations, including hotels, resorts, casinos, restaurants, entertainment venues, and other businesses that manage recurring or high-volume hiring.
Customers are responsible for providing accurate account information and maintaining the confidentiality of their login credentials.
Customers are responsible for all activity conducted through their accounts and must promptly notify Rad Recruiter of any unauthorized access or suspected security incident.
Customers must use the Platform only for lawful business purposes and in accordance with these Terms.
Customers are responsible for configuring their recruiting workflows, job requirements, screening questions, hiring criteria, interview availability, communication settings, and other account-level settings.
Access to Rad Recruiter may be provided through monthly or annual subscription plans, including plans described on our pricing page or through a separate order, proposal, or agreement.
Features, usage limits, candidate volumes, active job limits, user seats, messaging allowances, integrations, and other plan specifications may vary by subscription.
Customers agree to pay all applicable subscription fees and other charges associated with their selected plan.
Unless otherwise stated, subscription fees are billed according to the billing schedule presented at the time of purchase.
Unless otherwise specified, subscriptions may automatically renew for the applicable subscription period. Customers are responsible for cancelling their subscription before the next billing period if they do not wish to renew.
Customers are responsible for applicable sales, use, or other taxes associated with their purchase, except taxes imposed on Rad Recruiter’s income.
Rad Recruiter provides tools designed to automate portions of the recruiting process.
The Platform may:
Rad Recruiter does not make final employment decisions on behalf of Customers.
Customers remain responsible for determining whether a candidate should advance through the hiring process, receive an interview, receive an offer, or be hired.
Rad Recruiter uses artificial intelligence and automated technologies to process recruiting information and assist with hiring workflows.
AI-generated or automated outputs may contain errors, omissions, inaccuracies, or unexpected results. Customers should review information when appropriate and should not rely solely on automated outputs when making employment decisions.
Rad Recruiter is an automation and decision-support tool. It does not guarantee that a candidate is qualified, will perform successfully, will accept employment, or will remain employed.
Customers are responsible for establishing appropriate hiring criteria and reviewing automated workflows to ensure they are appropriate for their organization and positions.
Customers are solely responsible for their employment practices and for complying with all applicable federal, state, and local employment laws and regulations.
This includes, where applicable:
Customers must not configure Rad Recruiter to intentionally discriminate against candidates based on protected characteristics or otherwise use the Platform in a manner that violates applicable law.
Rad Recruiter does not provide legal advice and does not guarantee that a customer’s hiring workflow complies with every applicable employment law.
Customers are responsible for reviewing their hiring workflows and obtaining appropriate legal guidance when necessary.
Rad Recruiter may provide SMS, email, or other communication functionality through supported communication providers.
Customers are responsible for ensuring that their use of candidate communications complies with applicable laws and regulations, including applicable requirements concerning consent, disclosures, opt-out mechanisms, messaging frequency, and commercial communications.
Customers must maintain appropriate records and permissions where required by law.
Candidates may opt out of certain communications. Customers are responsible for honoring applicable opt-out requests and communication preferences.
Rad Recruiter may rely on third-party communication providers to deliver messages. Rad Recruiter does not guarantee uninterrupted delivery of SMS, email, or other communications.
Rad Recruiter may integrate with third-party services, including recruiting platforms, HRIS and HCM systems, calendars, job boards, communication providers, video conferencing services, and other business applications.
Third-party integrations may require the Customer to maintain an active account with the applicable provider.
Customers authorize Rad Recruiter to access and process information necessary to provide the requested integration.
Rad Recruiter is not responsible for outages, feature changes, API limitations, pricing changes, account restrictions, or other actions taken by third-party providers.
Third-party services remain subject to their own terms, privacy policies, and agreements.
Customers retain ownership of their recruiting data and other information submitted to the Platform (“Customer Data”).
Customer Data may include job information, resumes, applications, candidate contact information, screening responses, interview information, and related recruiting records.
Customers grant Rad Recruiter the limited rights necessary to host, process, transmit, analyze, store, and otherwise use Customer Data as reasonably necessary to provide, maintain, secure, and improve the Services, subject to applicable law and our Privacy Policy.
Customers are responsible for ensuring that they have the necessary rights, permissions, notices, and legal basis to provide Customer Data to Rad Recruiter and authorize its processing.
Customers should not submit information to the Platform that they are not legally authorized to provide.
Rad Recruiter uses commercially reasonable administrative, technical, and organizational measures designed to protect Customer Data against unauthorized access, loss, misuse, or disclosure.
No internet-based system can be guaranteed to be completely secure.
Customers are responsible for maintaining appropriate account security and protecting their credentials.
Additional security commitments may apply to enterprise customers under a separate agreement, security addendum, or data processing agreement.
Our collection and use of personal information is described in the Rad Recruiter Privacy Policy.
By using the Platform, Customers acknowledge that candidate and other personal information may be processed through the Services in accordance with the Privacy Policy and applicable agreements.
Customers are responsible for providing candidates with any notices required by applicable law regarding the collection and processing of their information.
Rad Recruiter and its licensors retain all rights, title, and interest in the Platform, including its software, technology, interfaces, designs, documentation, workflows, trademarks, branding, and underlying systems.
These Terms grant Customers a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during an active subscription solely for their internal business purposes.
Customers may not copy, modify, reverse engineer, distribute, resell, lease, sublicense, or otherwise exploit the Platform except as expressly permitted by these Terms or a separate written agreement.
Customers retain ownership of content they submit to the Platform.
If a Customer provides suggestions, recommendations, ideas, or other feedback regarding Rad Recruiter, the Customer grants Rad Recruiter the right to use that feedback without restriction or compensation, provided that such use does not disclose the Customer’s confidential information.
Customers may not use Rad Recruiter to:
Rad Recruiter may suspend or terminate accounts that violate these restrictions.
Rad Recruiter will use commercially reasonable efforts to maintain availability of the Platform.
However, the Platform may occasionally be unavailable due to maintenance, upgrades, technical issues, third-party service interruptions, internet failures, security incidents, or circumstances outside Rad Recruiter’s reasonable control.
Unless expressly provided under a separate service-level agreement, Rad Recruiter does not guarantee uninterrupted or error-free availability.
Rad Recruiter may modify, update, add, or discontinue Platform features from time to time.
We may make changes to improve functionality, security, performance, compatibility, or compliance.
Material changes to subscription services will be communicated when required by applicable law or the applicable customer agreement.
Rad Recruiter may suspend or terminate access to the Platform if:
Customers may cancel their subscription according to the cancellation terms associated with their plan.
Upon termination, access to the Platform may be disabled and Customer Data may be deleted or retained in accordance with applicable agreements, legal requirements, and our data-retention practices.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
RAD RECRUITER DOES NOT WARRANT THAT:
Rad Recruiter does not make employment decisions for Customers and does not guarantee compliance with employment, AI, privacy, communications, or other laws applicable to a Customer’s specific hiring practices.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAD RECRUITER AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, OR GOODWILL ARISING FROM OR RELATED TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAD RECRUITER’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO RAD RECRUITER FOR THE SERVICES DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Rad Recruiter and its affiliates, officers, employees, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:
Each party may receive confidential information belonging to the other party.
Each party agrees to use reasonable measures to protect confidential information and to use it only for purposes associated with the Services or applicable business relationship.
Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.
These Terms will be governed by the laws of the State of Florida, without regard to its conflict-of-law principles.
To the extent permitted by applicable law, any legal action or proceeding arising from or relating to these Terms or the Services will be brought in the state or federal courts located in Brevard County, Florida, and the parties consent to the jurisdiction and venue of those courts.
Rad Recruiter may update these Terms from time to time.
When changes are made, the “Last Updated” date will be revised. Where required by law, we will provide additional notice of material changes.
Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms.
These Terms, together with any applicable order form, subscription agreement, privacy policy, data processing agreement, security agreement, or other written agreement between Rad Recruiter and the Customer, constitute the agreement governing use of the Services.
If there is a conflict between these Terms and a separately executed written agreement, the separately executed agreement will control to the extent of the conflict.
Questions regarding these Terms may be directed to Rad Recruiter through our website’s contact page.
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