Use these troubleshooting steps to resolve common setup, communication, application, resume, integration, careers website, and interview scheduling issues in Rad Recruiter.
These steps are designed to help resolve common Rad Recruiter setup, communication, application, scheduling, resume, integration, and careers website issues before contacting support.
Work through the issue below that most closely matches what you are experiencing. If the issue continues, use the support checklist at the bottom of this page.
Confirm that the Careers Website is enabled, the hospitality job is active, and public visibility is turned on for that specific position. Also verify that the careers URL matches your organization’s configured careers address.
The careers address may be incorrect, disabled, or no longer connected to an active organization. Copy the hosted careers link directly from Settings > Careers Website rather than entering the URL manually.
Confirm that the application displayed a successful submission message, the job is still active, and the correct organization was selected. If testing the application, use a unique test email address because duplicate-submission protection may prevent the same application from being processed again.
Check the candidate’s Spam, Junk, and Promotions folders and confirm that the email address is correct. Also verify the candidate’s status and your organization’s email configuration. A Pending Send status may indicate that outreach is waiting for the candidate’s local business hours.
Email replies can take a few minutes to process because the connected inbox is checked automatically. Ask the candidate to reply to the original email thread using the same email address associated with their application. Then check Conversations to confirm that the reply was received and processed.
Check Candidate Detail and Conversations to determine whether both messages were recorded. Rad Recruiter uses safeguards designed to reduce duplicate messages, but provider retries or older records may occasionally require investigation. When contacting support, provide the candidate, job, approximate send time, and relevant screenshots.
Open Settings > Integrations and confirm that Calendly, Google Calendar, or Microsoft 365 Calendar is connected and active. If Zoom is selected as the interview location, confirm that Zoom is also connected. After reconnecting a provider, review the hospitality job’s interview settings.
Confirm that the candidate completed the booking through the scheduling link associated with their application and that the relevant calendar or Calendly connection is active. Provider events may take a short time to reach the Rad Recruiter dashboard.
Make sure you are signed in with a recruiter account that has access to the candidate’s organization. If the resume still cannot be opened, confirm that the candidate has an uploaded resume and provide the candidate ID and error message to support.
The email address already belongs to an existing Rad Recruiter account, even if that account no longer has access to the organization. Return to the invitation and select Sign in to accept invitation rather than creating a new account. Use Forgot password if necessary.
Refresh Settings > Integrations and confirm that the provider authorization process was completed successfully. If the provider displays an invalid client, access denied, or verification error, the Rad Recruiter application may still require additional provider approval or configuration.
The website’s iframe height or security settings may need adjustment. Use the current embed code provided by Rad Recruiter and make sure the website allows communication with the Rad Recruiter application domain. Your website administrator may need to remove a fixed iframe height or update the site’s content-security policy.
Many common issues can be isolated by checking the configuration, candidate record, timing, and connected providers before escalating the issue.
Providing the right information helps the support team reproduce the issue and identify what happened more quickly.
Troubleshooting information should help support diagnose the issue without exposing account credentials or sensitive candidate information.
Never include passwords, API keys, provider credentials, or other secrets in a support request.
Avoid sending unredacted candidate resumes through unsecured channels. Provide the candidate ID and relevant error message instead when possible.
If an embedded careers page has its own scrollbar, check the iframe height and website security configuration. Use the current embed code provided by Rad Recruiter and make sure the website allows communication with the Rad Recruiter application domain.
When contacting support, include the organization, page, job, candidate, date, time, timezone, expected result, actual result, and a relevant screenshot. Never include passwords, API keys, provider credentials, or other secrets. Avoid sending unredacted candidate resumes through unsecured channels.
If the troubleshooting steps above do not resolve the problem, provide the relevant account and issue details so the problem can be investigated.
