Knowledge Base / Communications

Keep Candidates
Moving Forward.

Keep candidates informed with consistent email and SMS communication while maintaining a unified message history for your recruiting team.

Candidate Communication

Automate the messages recruiters should not have to send manually.

Rad Recruiter can handle screening questions, application updates, qualification messages, scheduling links, confirmations, reminders, and rescheduling updates throughout the hiring workflow.

Rad Recruiter communicates with candidates through email and SMS, depending on the organization's configured services. SMS is supported through Twilio when the organization and messaging workflow are properly configured. Candidates must have a valid phone number and provide any required consent.

Communications

Everything You Need To Know About Candidate Messaging

01 / EMAIL & SMS

Can Rad Recruiter communicate with candidates by email and SMS?

Yes. Rad Recruiter can communicate with candidates through email and SMS, depending on the organization's configured services. SMS is supported through Twilio when the organization and messaging workflow are properly configured. Candidates must have a valid phone number and provide any required consent.

02 / AUTOMATED MESSAGES

What messages can Rad Recruiter send automatically?

Depending on the hiring workflow and connected services, Rad Recruiter can automatically send screening questions, application updates, qualification or rejection messages, interview scheduling links, interview confirmations, reminders, and rescheduling updates. This helps hospitality teams keep candidates moving without requiring recruiters to manually send every message.

03 / TEMPLATES

Can we customize candidate messages?

Yes. Authorized users can customize email and SMS templates through Settings. Hospitality teams can tailor messaging for different positions, locations, or stages of the hiring process while including accurate company information, candidate expectations, and required opt-out language.

04 / CONVERSATIONS

Where can recruiters review candidate communication?

The Conversations page provides a centralized timeline of recorded candidate email and SMS communication. Recruiters can also access the relevant conversation directly from Candidate Detail.

05 / DUPLICATE PROTECTION

How does Rad Recruiter prevent duplicate messages?

Rad Recruiter uses candidate status checks, delivery records, and safeguards designed to prevent duplicate messages. Application responses are also tracked so candidates are not asked to complete the same screening questions again unnecessarily.

06 / PENDING MESSAGES

Why might a message show as pending?

Some candidate messages may be scheduled around the candidate's local business hours. A message may also remain pending if required contact information, consent, or messaging provider configuration is missing.

07 / EMAIL REPLIES

What happens when a candidate replies by email?

Rad Recruiter automatically checks the connected mailbox for incoming candidate replies. A matching response can be added to the candidate's conversation, evaluated against the job's screening questions, and used to update the candidate's screening results or status. Processing may take a few minutes.

08 / SMS OPT-OUT

Can hospitality candidates opt out of SMS messages?

Yes. Standard SMS opt-out keywords, including STOP, are supported. When a candidate opts out, Rad Recruiter suppresses additional SMS communication until messaging is permitted again through an appropriate restart process.

09 / SMS USAGE

Does SMS usage count toward the subscription plan?

Yes. Rad Recruiter tracks the number of unique candidates contacted by SMS during each billing month. The Billing page shows current SMS usage against the organization's plan allowance. Carrier and Twilio messaging requirements also apply.

Candidate Communication Workflow

Keep Candidates Moving Without Manual Follow-Up

Rad Recruiter can communicate with candidates throughout the early stages of the hiring process while keeping the recruiting team's message history centralized.

01 Candidate Applies
02 Screening Questions
03 Application Updates
04 Qualification Message
05 Interview Scheduling
06 Confirmation & Reminders

Two Communication Channels. One Candidate History.

Rad Recruiter supports both email and SMS communication depending on the organization's configured services and messaging requirements.

Email

Send screening questions, application updates, qualification or rejection messages, scheduling links, confirmations, reminders, and rescheduling updates. Incoming candidate replies can also be matched to the candidate's conversation.

SMS

SMS is supported through Twilio when the organization's messaging workflow is configured. Candidates must have a valid phone number and provide any required consent. Standard opt-out keywords are supported.

Conversations

The Conversations page provides a centralized timeline of recorded candidate email and SMS communication. Recruiters can also access the relevant conversation directly from Candidate Detail.

Custom Templates

Authorized users can customize email and SMS templates through Settings for different positions, locations, or stages of the hiring process.

SMS Communication

Consent And Opt-Out Controls Are Part Of The Workflow.

SMS communication requires the appropriate candidate consent and messaging configuration. Candidates must have a valid phone number and provide any required consent before SMS communication is used.

Standard SMS opt-out keywords, including STOP, are supported. When a candidate opts out, Rad Recruiter suppresses additional SMS communication until messaging is permitted again through an appropriate restart process.

Carrier and Twilio messaging requirements also apply.

SMS Usage

Know How SMS Usage Is Counted.

Rad Recruiter tracks unique candidates contacted by SMS during each billing month and displays current usage against the organization's plan allowance.

Unique Candidates

SMS usage is based on the number of unique candidates contacted by SMS during the billing month.

Billing Page

The Billing page shows current SMS usage against the organization's plan allowance.

Provider Requirements

Carrier and Twilio messaging requirements apply to SMS communication in addition to the organization's Rad Recruiter plan allowance.

Ready To Automate Candidate Communication?

Keep candidates informed while your recruiting team spends less time manually sending follow-up messages.

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