01 / EMAIL & SMS
Can Rad Recruiter communicate with candidates by email and SMS?
Yes. Rad Recruiter can communicate with candidates through email
and SMS, depending on the organization's configured services.
SMS is supported through Twilio when the organization and messaging
workflow are properly configured. Candidates must have a valid
phone number and provide any required consent.
02 / AUTOMATED MESSAGES
What messages can Rad Recruiter send automatically?
Depending on the hiring workflow and connected services, Rad Recruiter
can automatically send screening questions, application updates,
qualification or rejection messages, interview scheduling links,
interview confirmations, reminders, and rescheduling updates.
This helps hospitality teams keep candidates moving without requiring
recruiters to manually send every message.
03 / TEMPLATES
Can we customize candidate messages?
Yes. Authorized users can customize email and SMS templates through
Settings. Hospitality teams can tailor messaging for different
positions, locations, or stages of the hiring process while including
accurate company information, candidate expectations, and required
opt-out language.
04 / CONVERSATIONS
Where can recruiters review candidate communication?
The Conversations page provides a centralized timeline of recorded
candidate email and SMS communication. Recruiters can also access
the relevant conversation directly from Candidate Detail.
05 / DUPLICATE PROTECTION
How does Rad Recruiter prevent duplicate messages?
Rad Recruiter uses candidate status checks, delivery records, and
safeguards designed to prevent duplicate messages. Application
responses are also tracked so candidates are not asked to complete
the same screening questions again unnecessarily.
06 / PENDING MESSAGES
Why might a message show as pending?
Some candidate messages may be scheduled around the candidate's
local business hours. A message may also remain pending if required
contact information, consent, or messaging provider configuration
is missing.
07 / EMAIL REPLIES
What happens when a candidate replies by email?
Rad Recruiter automatically checks the connected mailbox for incoming
candidate replies. A matching response can be added to the candidate's
conversation, evaluated against the job's screening questions, and
used to update the candidate's screening results or status.
Processing may take a few minutes.
08 / SMS OPT-OUT
Can hospitality candidates opt out of SMS messages?
Yes. Standard SMS opt-out keywords, including STOP, are supported.
When a candidate opts out, Rad Recruiter suppresses additional SMS
communication until messaging is permitted again through an
appropriate restart process.
09 / SMS USAGE
Does SMS usage count toward the subscription plan?
Yes. Rad Recruiter tracks the number of unique candidates contacted
by SMS during each billing month. The Billing page shows current
SMS usage against the organization's plan allowance. Carrier and
Twilio messaging requirements also apply.